| Telekom Malaysia Customer Service - Friggin Broken Record.
| Wednesday, January 10, 2018
I am sure with Telekom's pathetic track record, where you virtually get ripped off, in the act of desperation you have to call their Customer Service. I guess the standard response is you cringe before you call them, preparing your state of mind. As you have to go through their long winded instructions before, pressing all the digits before you are actually attended to.
|This is the shitty speed I get paying RM159 for 8Mbps, ripped off by Telekom today!|
You need to pucker up your arse to concentrate, no distractions, as one wrong misstep, you need to start all over again. Say, you got through, the standard scene, I will use CS which means
C**k S**ker, oops Customer Service and me as Me :
Me : I would like to complain that I am paying RM159 for 8 Mbps, apparently Telekom is ripping me off by giving me 4 Mbps plus.
CS :How may I address you?
Me : Call me Major, preferably sir.
CS : Could you please give me your number.
Me, at this moment in time CS, in my thoughts becomes a C**k S**ker, I am sure he can see my name and number on his panel and also asks me to state my name and mobile number, which I am sure C**k S**ker can see clearly on his panel with all the advanced gizmos they have.
Me : State my phone number #123456 and my name Major Disaster (for them) and my mobile number 100#123456.
CS : I apologise for this.
Me : Why on earth do you want to apologise? I want the email address of your CEO, so that I can ask him to get his off his arse and resolve the problems of the customers.
CS : Sorry I cannot give, I do not have his email.
Me, in my thoughts after umpteen times same answer. In the Army they have Aide Memoires
The ones Telekoms has, must be for the very "Bright Bulbs" working there. Anyway, they continue.
CS : What kind of a modem do you use?
Me : For the umpteen time, I use a DS Link, don't ask me to restart the friggin modem, that's always what you guys ask me to do. The shit remains the same, I mean the speed.
CS : I apologise for that. You can go to the Telekom website for help.
Me, in my thoughts you must be friggin kidding me!
CS : I have generated a report under your fixed line number.
That sort of ends the conversation. Then Telekoms sends an sms stating that we can chat with them online. Don't fall for that shit, they will stop chatting with you the moment you ask them reasonable questions like: Why is my speed so slow most of the time, this is the 10th time I am complaining and I am paying RM159 for 8 Mbps.
That question ladies and gentlemen will end the chat.They basically have Filipinos and Indons working for them at CS, the amount of money spent on the CS could better be used to lay fibre optic cables at my location. I bet you, the CS is run by cronies of Telekom. In Malaysia the Crony System is in art form. Just across the road from my place they have fibre optic cables, 25 meters away! I don't want the speed of 7.99 Mbps, I want the speed of 8 Mbps which I am paying for! I will not settle for less!
|posted by Major D Swami (Retired) @ 10:20 PM